CloudBees Product Feedback Policy
Product Feedback at CloudBees
At CloudBees, we are constantly listening to and learning from our customers, our team members and the broader market, so feedback about our products is extremely important to us. We believe strongly that taking this feedback on board will inevitably lead to us building better products and experiences.
We use your feedback to help us identify the most important problems and pain points that you face, and the opportunities for us to address those problems with new and enhanced product features so that you can get more value from our products as efficiently as possible.
Why giving us your product feedback is important
We want you to have a seat at the table in our conversations about how our products evolve and develop over time. By taking the time to submit your product feedback to us, it allows us to build direct relationships with you to discuss your feedback, and to keep you in the loop about any related changes we make to our products.
Our commitment to you is that your feedback and ideas will be valued and listened to, rather than filed away and ignored.
We ultimately want to work with you to build the best products we possibly can.
How to give us your product feedback
Submitting your feedback has never been simpler. All you need to do is go to https://app.cloudbees.com, login with your CloudBees.com account, and click the "Product Feedback" link on the page.
When you access the product feedback portal, you'll be taken to a dashboard where you can submit requests. You will be able to select the Product that you want to give your feedback on.
When choosing one of the products/features you will see their description followed by a question: What kind of feedback do you want to provide? Followed by 4 options:
- I have an idea
- I love this
- I need this
- I can’t live without this
Once you choose one of the options a text area will appear for you to provide your ideas and or feedback around the feature.
You will also be asked to provide your email address so our team can contact you if needed.
What happens to your product feedback
We triage all new feedback continuously to ensure it's not already an existing feature or something that we can help you with immediately. The product team reads every single request that is submitted, even if they aren’t commented on right away.
Our product teams get together regularly to review and plan all the gathered feedback. They discuss the highest priorities for our customers, prospects, and team members and how the requests align with our product strategy.
To make sure that your requests are reviewed in these meetings, make sure they are clearly written (in English), with details about what you’re trying to accomplish, your current workaround (if you have one), what problems you’re having, the impact that the problems have on your work, and any other details that will help us understand why this is an important request to you. The clearer your request is and the more detail you have, the easier it will be for other users to understand the value of your request, making it more likely to be up-voted.
Note: If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or be able to provide an estimate for when your item will be reviewed.